FAQ

FAQ

Can I ask for Dr. Moore when I go to the emergency room?

It is your right to be treated by the orthopedist you prefer. You can tell the emergency personnel to refer you to me or, if needed, call me while you are in the ER so that you can be treated in the best manner possible.

How do I get my medicines refilled?

Medicine refills should be addressed during your office visit.
Controlled substances will be considered for refill only during your office visit.

Why do I need to arrive early for my appointment?

Please arrive 30 minutes early if you have downloaded and brought your forms, arrive 15 minutes early if your forms are complete so we may scan your picture Id and verify your insurance. For follow up visits, we ask that you arrive 10 minutes early to allow for updates to your health history, and allow time to confirm your insurance coverage and pharmacy.  We will also confirm information about any other treating physicians.

How do I pay my copay?

Copays change from time to time – It is the patient's responsibility to check their insurance card and be aware of their copay to determine your copay in advance. Your copay will be collected at the time of your appointment.

What insurance plans do you accept?

It is the patient's responsibility to find out if we accept your insurance policy and make sure that we accept your insurance, especially if you are new to the area. We accept all but a few, it is your responsibility to call the number on the back of your card and see what your copay is. If you are having trouble finding out what your copay is, our office may be able to assist you.

Why do I need a complete list of medications?

You need to bring a list of all your medications or the medications themselves so that we can see if there would be any interactions between them or the medications you are taking.

How do I get or receive my medical records?

You will receive an email that will allow you to create a password. If you do not have an email address, we will send you an alternate method of accessing your records.

What’s involved in scheduling my surgery?

Once the decision to proceed with surgery is made, all documents including the operative permit will be completed; you will choose a day for the surgery and it will be scheduled with the operating room. We will proceed with prior authorization from your insurance. You will be given a date and time for your preoperative interview and the hospital will tell you what time to arrive at the hospital. In addition, you will generally need to stop taking aspirin and blood thinners prior to your surgery and you need to be NPO ( don’t eat or drink anything after the midnight before your surgery.

How do I leave a message for the doctor after hours?

Any message you leave on our office number 803-335-2281 will be automatically forwarded to the doctor.

If you have a question that isn't answered on this page, please call our office and speak with our staff.